Returns

SATISFACTION GUARANTEED:

If not satisfied with your purchase, return it within 30 days of receiving it for a refund or exchange.During the Holiday season the 30 day time frame is extended to 45 days. Exchanges only (no refunds) on Live Sound gear, DJ, lighting and karaoke equipment. Items that cannot be returned: microphones, clothing, ear plugs/phones, cassettes, videos, DVD's, soundcards and software. Any ELECTRONIC ITEM that has been opened is subject to a MINIMUM restocking charge of 5%. Hard disk recorders that have been recorded to and electronic drums that have been played and electronic drum sets are subject to a minimum 10% restocking fee as they cannot be sold as new. Electronic Wind Instruments such as the WX5 and EWI4000s have a minimum 15% restock/sanitation fee. Customers must have their original invoice. All packaging, manuals, warranty card, power supplies, cables, etc. must be included and in new condition. Adjustments will be made for any damages. All returns must be IN THE ORIGINAL BOXES WITH ORIGINAL PACKAGING. WE RESERVE THE RIGHT TO REFUSE ANY ITEM RETURNED TO US NOT MEETING THIS REQUIREMENT. IF WE DO ACCEPT THE RETURN AND IT DOES NOT MEET THE PACKAGING REQUIREMENT,THERE WILL BE A MINIMUM RESTOCKING CHARGE OF 25%.

Customers must call customer service for a return authorization. Musiciansbuy.com will not accept packages without a return authorization. Contact custserv@musiciansbuy.com or call toll-free 1 877 778 7845. All shipping charges for returned items are the customer's responsibility (excludes shipping damage or faulty product from manufacturer) ALL packages must be opened and inspected for hidden damage and reported immediately or customer will be responsible for shipping damage not reported at that time.

Please note: Refunds can take up to 14 days for the payment to be refunded.

The Return Policy does not apply to copyrighted, printed or recorded material, software, items which cannot be sanitized (microphones, ...), special offers and special/custom orders.

What if my order is damaged?

You must open and inspect your order upon receipt.Any damage must be reported to MusiciansBuy customer service IMMEDIATELY UPON RECEIPT. You, the customer will be held responsible for any shipping damage not reported within 24 hours or the next available business day, whichever is first.Failure do report shipping damage will negate carrier responsibilty.

Any damage and /or finish flaws must be reported to Musiciansbuy customer service by the next available business day. Failure to report any damage forfeits your return privilege .All returns, whether damaged or not require a Return Authorization.

Musiciansbuy.com will not accept packages without a return authorization. All returns must be IN THE ORIGINAL BOXES WITH ORIGINAL PACKAGING. WE RESERVE THE RIGHT TO REFUSE ANY ITEM RETURNED TO US NOT MEETING THIS REQUIREMENT. IF WE DO ACCEPT THE RETURN AND IT DOES NOT MEET THE PACKAGING REQUIREMENT, THERE WILL BE A MINIMUM RESTOCKING CHARGE OF 25%.

Manufacturer Warranty

All Warranties, stated or implied are held with the product manufacturer and they vary from item to item. Consult the documentation that came with your product for details in addition to the information below.

Should a product not be working properly you would take the product to a local repair shop that is authorized to repair the brand of product you purchased. This is the same procedure you would follow if you had purchased it from a local dealer. A listing of these repair centers nationwide is usually posted on the manufacturers website. Click here for our manufacturer warranty page.