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KEYBOARDS DIGITAL PIANOS DRUMS LIVE SOUND GUITARS RECORDING BAND CLEARANCE
 
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"I just bought my first guitar from you. I was greeted by an enthusiastic, well informed sales person who really helped me and made a suggestion, which i took, for a different guitar. It is exceptional to meet a salesperson on the phone, first time, who is so knowledgable, accomodating, and helpful. I will recommend your company to several people I know of." -- George, MB Customer

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FAQs

ORDERING QUESTIONS:

IS THIS A ‘NEW’ PRODUCT I AM BUYING?

ALL PRODUCTS WE SELL ARE FACTORY FRESH except for blems, returns, factory seconds, etc.. which are clearly denoted on our site.

WHAT HAPPENS IF MY ORDER IS NOT IN STOCK?

Sunday to Thursday- we will contact you within 24 hours, Friday- Saturday- by Monday

Your credit card will not be charged until it ships to you unless it is a not stocking item.

DO YOU OFFER PACKAGE DISCOUNTS? WHAT IF I SEE A BETTER PRICE SOMEWHERE ELSE?

Call us for possible lower pricing or if you do want lower pricing without ‘free items’

NOT COMFORTABLE PURCHASING FROM US OR WITH YOUR CHOICE?

FEEL FREE TO CALL TOLL FREE with 'live staff' phone service- no button pushing! No endless waiting!

Make intelligent and accurate purchasing decisions with guidance from our staff of expert musicians and sound engineers

Check out our Customer Testimonials

WHAT IF I WANT TO BUY SOMETHING THAT I DON'T SEE ON YOUR SITE?

Please call us.

PAYMENT QUESTIONS:

WILL I BE CHARGED SALES TAX?

NO SALES TAX is charged for deliveries outside Florida.

IS IT SAFE TO ORDER ONLINE?

SAFE & SECURE - Shopping with a ‘state of the art’ 128 bit SSL encryption using our shopping cart. Verisign approved. Established in 1990 and website in 1998. Click here for more info. We are also ‘HACKER SAFE’ tested and certified Click here for more info

CAN I SPLIT PAYMENT BETWEEN DIFFERENT CREDIT CARDS OR OTHER FORMS OF PAYMENT?

YES.

HOW DO I FIND OUT THE STATUS OF MY ORDER?

Go to ‘my account’, ‘check your order status’ and it will show where your order is on our system along with any tracking numbers

WARRANTY / RETURN QUESTIONS:

DO YOU HAVE A RETURN POLICY?

SATISFACTION GUARANTEED - If not satisfied with your purchase, return it within 30 days of receiving it for a full refund.

See Our Return Policies

WHAT IF I HAVE A PROBLEM WITH THE ITEM IM BUYING IN 6 MONTHS AND WHAT IS THE WARRANTY?

Should a product not be working properly you would take the product to a local repair shop that is authorized to repair the brand of product you purchased. This is the same procedure you would follow if you had purchased it from a local dealer.

A listing of these repair centers nationwide is usually posted on the manufacturers website. Click here for warranty info from each manufacturer

SHIPPING QUESTIONS:

WHEN WILL I RECEIVE MY ORDER?

In one to six working days via FedEx (we will email you with a tracking number when we ship)- see this map Please note that we sometimes ship from different warehouses so you may not receive a tracking number for those items.

WHAT ARE MY SHIPPING OPTIONS?

They are listed in the shopping cart. We ship FedEx Ground except for very large trucking items. 1,2 and 3 day shipping is available with exact amounts quoted via telephone.

WHICH PRODUCTS HAVE ADDITIONAL SHIPPING CHARGES?

They are denoted on item pages with the brown truck icon and the statement "This item does not qualify for. . ." The actual amount will show up in the your cart as you go through the shopping cart process.

WHAT IF MY ORDER DOES NOT ARRIVE TO ME IN 100% CONDITION?

SHIPPING IS INSURED and if you receive your order and anything is wrong we will take care of it

WHO ARE YOU GUYS?

WHO IS MUSICIANSBUY?

WE ARE FACTORY AUTHORIZED DEALERS for all of our major lines including Yamaha, Roland, Fender, Korg, Alesis, Martin, Tascam, Mackie, . . .since 1990 and we are THE LARGEST INTERNET DEALER in the Southeastern United States for musical instruments and pro audio gear offering thousands of products. Click here for more information about us

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